Speak to us
One call reaches the whole team behind your school’s IT. Whether you need day-to-day IT support, a summer installation priced, or a second opinion on your connectivity, our 75-strong team supports schools and trusts across the whole of the UK — and a real person answers the phone.
Prefer to browse first? Start with who we are or what we do.
Trusted UK-wide
LETS TALK
Get in touch
We understand the unique needs and challenges that are faced by schools, and we are all about finding a solution that works for you.
Get in touch with our friendly team to have a chat about how we can support you on your digital journey.
The right inbox, first time
Support
Call our Support Desk on 0115 9170 197, by email or our Helpdesk Portal.
swhelpdesk@advanceditservices.co.uk
Existing customers can also log tickets through the Customer Portal — see how we prioritise tickets.
Accounts
For any query related to our accounts department, please email us directly.
Careers
Looking to join our team? For more information on current opportunities, please email us.
Or see what’s open right now on our Careers page.
Already with us?
If your school already partners with AIT, the quickest route to everything is the Customer Portal — one login for all four platforms included with our service, not sold on top: AIT Horizon, Helpdesk Reporting, AIT Atlas and AIT Ordering. Log tickets, follow your projects and orders, and see how we’re doing for your school.
Visit Us
Advanced IT Services
Midland House
7 Acton Street
Long Eaton
Nottinghamshire NG10 1FT
Our head office is where the kettle lives — but our engineers don’t. The team works on-site in schools across the whole of the UK, with every contract delivered directly by AIT staff. You’re always welcome to visit, and we’re just as happy to come to you.
Keeping pupils safe comes first
Technology provides so many exciting opportunities for schools, however they need to be thoroughly managed in order to keep data, information and pupil wellbeing safe and secure.
AIT provide comprehensive IT Cyber Security for schools, keeping you and your pupils safe and secure.
If your enquiry is about online safety, filtering or cyber security, it helps to mention it in your message so it reaches the right specialist — or read more first on Security and Safeguarding and Filtering.
FAQ
Here to help
We work with schools and MATs of all sizes! Whether it's a board replacement, additional cameras or a full MSP service – AIT tailor all our solutions regardless of size!
We are proud to offer exceptional value and will always look to provide you with a competitive quote.
AIT are proud to be part of the DfE approved Everything ICT Framework as well as KCS Procurement Framework, demonstrated our continued commitment to service and value for money.
We cover all areas of the UK thanks to our extended team.
All contracts and works are completed directly by AIT with no 3rd party contractors.
We would be thrilled to put you in contact with any of our customers who will discuss with you what it's like partnering with AIT!
Call the Support Desk on 0115 9170 197, email swhelpdesk@advanceditservices.co.uk, or log a ticket through the Customer Portal, whichever suits the moment. Every ticket is triaged against our published ticket priorities, so you’ll always know how your issue is being handled. This contact form is best for new enquiries rather than live support issues.
Rather just talk it through?
No scripts, no obligation — just a conversation with people who work in schools every day, from single-site primaries to multi-academy trusts.