Primary School IT Services
IT Support for Primary Schools
Established in 2000, AIT now work with hundreds of schools and academies across the UK. As ICT specialists, we understand the challenges involved in providing outstanding whole school IT support for your staff and students. Our team will work with you to tailor solutions, meeting your budget and requirements.
From a one-form-entry village school to a three-form primary in the middle of a city, we keep the ICT suite running, the whiteboards on, the broadband filtered and the office humming — so your staff can spend their time teaching, not troubleshooting. Every partnership includes our client platforms as standard: they’re part of the service, not sold on top.
Specialists in supporting Schools
We support schools across the UK, in fact we are specialists when it comes to working with schools. Our team understand the challenges of using IT to maximise teaching time, and our services are designed to support your school every step of the way.
We’ve grown from recommendations and word of mouth, something we are fiercely proud of. IT support and services for your Primary School shouldn’t be complicated. When you contact us to see how we can help, we’ll conduct a completely free IT Audit with absolutely no obligation. Our IT Audits are designed to give you a snapshot of everything from networking, connectivity, security, devices and support; allowing you to make an informed decision when choosing your new provider.
Primary schools rarely have an in-house IT team — often it’s the school business manager or a willing deputy head holding it all together. That’s exactly who we build our service around. You get a named service team, engineers who know your site, and one number to call: 0115 9170 197. And because we work with primary schools the length of the UK, the fixes, funding routes and DfE standards we bring to your school have already been proven in hundreds like it.
See how our fully managed IT support works, or compare us with support for secondary schools, multi-academy trusts and independent schools.
Our Solutions
We really know Schools
As a provider, we pride ourselves on being a complete end-to-end ICT Managed Service Provider, meaning we can offer competitive pricing on all our solutions without any compromise on service levels. With continued changes to ICT governance and standards within schools, it’s important that you choose a provider who really understands DfE requirements, but also putting that into practice! Our team is made up of former teachers, IT professionals and EdTech specialists who can support your digital transformation.
That end-to-end promise covers everything a primary school needs from one partner: day-to-day support, broadband and connectivity, safeguarding and filtering, backup and disaster recovery, cabling and installations, and long-term digital strategy. One provider, one invoice, one team that already knows your school.
JUST SOME OF OUR POPULAR SERVICES
Fully Managed IT Support
If you’re looking for a fully managed support partner, AIT are here to help. From providing onsite support to extended remote support from our specialist in-house technicians, our team will give your school a fully wrap around support approach. Working with your dedicated account managed, we’ll help tailor a solution that will meet your needs, as well a maximising your IT budgets without compromise.
On Demand Support
Depending on the size of your primary school, or current requirements, we offer on demand support packages for either interim IT support, or a more ad-hoc model. From on-site support, 3rd line support or emergency call outs, have a chat with our team and see how you can utilise our services, support and infrastructure.
Superfast, secure schools broadband
Secure, fast and reliable broadband doesn’t need to be expensive. As an ITS Faster Britain partner, we can supply and install high speed fibre broadband and internet connectivity which actually lives up to its promise! All our broadband services come fully managed service, with user level content filtering and reporting.
Data backup
We can securely and remotely back up your encrypted school data, automatically. As official partners to the East Midlands Cyber Resilience Centre in partnership with the East Midlands Cyber Police, we follow all the latest best practice guidelines and industry regulations…meaning you’re in safe hands.
Filtering & Monitoring
Students should have the freedom to learn and explore online without harm. Our filtering and monitoring solutions via Smoothwall come with carefully designed extras to enhance everyone’s experience when it comes to the internet. From centrally managed reporting systems to granular controls, we give them the freedom to safely explore.
Support you can actually see working
Most IT providers ask primary schools to take service quality on trust. We’d rather show you. Every AIT school gets access to Helpdesk Reporting — our transparency platform, included with your support contract, not sold on top.
Log in and the Executive overview gives your headteacher or business manager the whole picture on one screen: tickets opened and closed this term, how quickly we responded, and whether we hit the response times we promised you. KPI Insights breaks that down by priority, so you can see at a glance how we handled the big stuff — a whole-school internet outage — versus the small stuff, like a projector remote gone missing in Year 3. Training insights spots patterns worth acting on: if the same login issue keeps coming from the school office, we’ll suggest a ten-minute fix session rather than keep closing tickets. And if you’d rather just ask a question, the built-in AI Assistant answers things like “how many tickets did we raise last half-term?” in plain English. Schools that are part of a trust benefit from per-trust filters, so your figures roll up alongside your sister schools while staying visible on their own.
Illustrative demo data
P1 — whole-school outage
Internet or server down
We respond within: 15 minutes
Target resolution: 4 hours
P2 — major disruption
A classroom offline, MIS unavailable
We respond within: 30 minutes
Target resolution: 1 school day
P3 — single user/device
One laptop won’t log in
We respond within: 2 hours
Target resolution: 2 school days
P4 — requests & changes
New starter accounts, software installs
We respond within: 4 hours
Target resolution: Scheduled with you
Illustrative example of a primary school SLA. Figures shown are static examples for explanation only, not live performance data. Your actual SLA is agreed in your contract — see our ticket priorities for how classifications work.
See your service clearly — book a free IT audit
Device ordering made simple
Buying devices as a small school usually means chasing three quotes by email, forwarding PDFs to the office, and losing track of what was actually approved. AIT Ordering — included with our service, not sold on top — replaces all of that with one simple journey your school business manager can run in minutes.
Illustrative demo data
Browse or ask.
Pick from a schools-specific catalogue of classroom-ready kit — pupil devices, teacher laptops, interactive screens, visualisers — or just tell us what you’re trying to achieve (“we need to refresh Year 6’s devices before September”) and we’ll build the quote for you.
Quote, without the chase.
Your quote lands in AIT Ordering with clear pricing and options side by side. Because we handle supplier management behind the scenes, you see one comparable quote — not a dozen competing emails. As an illustration, a typical 16-device Chromebook top-up quote can be turned around in a couple of working days.
Approve → PO, in one click.
When you’re happy, approval converts the quote to a purchase order in the platform — a clean audit trail your governors and your auditor will thank you for. No re-keying, no lost paperwork.
Track to the classroom door.
Follow delivery tracking right through to arrival, and if we’re setting the devices up for you, you’ll see that scheduled too. You always know what’s ordered, what’s approved and what’s arriving — even during the summer holidays.
(Any figures or timescales above are illustrative examples, not live service data.)
Why small schools love it
One place for every quote, order and delivery — nothing lost in inboxes
A built-in approval trail for governors and internal audit
No procurement team needed: our supplier management does the legwork
Want to see it with your own shopping list? Speak to us or call 0115 9170 197.
Your Customer Portal: one door to every AIT platform
Everything above lives behind a single login. The Customer Portal is your school’s front door to all four AIT platforms — AIT Horizon for leadership-level finance, compliance and strategy; Helpdesk Reporting for live-style service transparency; AIT Atlas, the operations platform our own team runs on; and AIT Ordering for procurement. They’re built by us, for schools like yours, and included with our service — not sold on top.
IT support across every phase of education
Primary schools are where AIT started, but our team supports every phase, UK-wide:
Primary school IT support — your questions answered
It depends on your size, your kit and how much on-site time you want — which is why we never quote from a rate card. Every engagement starts with a completely free, no-obligation IT audit covering networking, connectivity, security, devices and support. You get a clear snapshot of where you are and a tailored proposal built around your budget. Many primary schools blend a managed contract with on-demand time so they only pay for what they use. Call 0115 9170 197 to arrange your audit.
No — AIT supports schools right across the UK. We currently work with 249 schools and 20 multi-academy trusts nationwide, backed by a 75-strong team, and we've been doing it since 2000. Our head office is in Long Eaton, but our support model — remote-first with scheduled and emergency on-site visits — is built to serve schools wherever they are.
You call one number — 0115 9170 197 — or raise a ticket, and it’s classified by priority so the urgent things jump the queue. A whole-school outage gets an immediate response; a single sticky laptop is handled without drama. Crucially, you don’t have to take our word for how we performed: your Helpdesk Reporting login shows every ticket, response and resolution, term by term. See how ticket priorities work.
No. AIT Horizon, Helpdesk Reporting, AIT Atlas and AIT Ordering are part of how we deliver the service — they’re included with your partnership, not sold as add-ons. You reach them all through one Customer Portal login.
Yes — that's exactly what AIT Ordering is for. Tell us what you need (or pick from the catalogue), approve the quote, and the platform turns it into a purchase order and tracks delivery to your door. We manage the suppliers; you keep a clean approval trail for governors. It's the simplest way for a small school to buy well without the admin burden.
LETS TALK
SPEAK TO US
Ready to embark on your digital journey? Get in touch for a friendly chat with our team!
Call: 0115 9170 197
Prefer email or a callback? Contact us and we’ll come to you.